Support
Find quick answers, reach the Voyay team, and learn how we keep travellers moving with confidence.
Contact Voyay
The fastest way to reach our travel support specialists is by email. We monitor the inbox throughout the week and aim to reply quickly.
- Support hours
- Monday – Friday, 9am–6pm CET
- Average response time
- < 24 hours on business days
- Languages
- English, Dutch
Need immediate answers?
Browse our quick-start guidance before you write in. Many travellers resolve issues faster by following these checks:
- Confirm you are signed in with the same email, Apple or Google account you use in the app.
- Update to the latest app version to access new accessibility improvements.
- Allow location to see yourself next to the stops on the tour map. Voyay only uses it while the app is open.
- Voyay Pro not showing after a reinstall or on a new iPhone? Tap Restore purchases in the app's Settings.
Still need a hand? Send us the email address linked to your account and screenshots of any error messages so we can troubleshoot faster.
Frequently asked questions
What does Voyay cost?
Voyay is free to download. Without paying you can browse every tour, listen to the intro and the first stop of any tour, and hear three Live guide stories a day. Voyay Pro, an auto-renewing subscription (weekly, monthly or annual), unlocks all tours, AI tours and unlimited Live guide stories; the annual plan starts with a 3-day free trial. The price is shown in the app in your local currency, and you can manage or cancel the subscription in your App Store account settings.
Can I use Voyay offline?
No. Voyay needs a data connection to load maps, stories and audio while you walk. A local SIM or eSIM helps when you travel abroad.
Is my data safe with Voyay?
Absolutely. We encrypt conversations, never sell personal information, and outline every protection in our Privacy Policy.
Do you support accessibility needs?
Voyay includes screen-reader support, high-contrast maps, and easy language translation. If we can make the app easier to use, let us know—accessibility feedback goes to the front of our queue.